All Ben-Amun jewelry is made-to-order in our New York City Design Studio. Please allow 7-14 business days for production before ship date as all of our items are handcrafted by our designer and his team. 

We offer FREE GROUND SHIPPING on orders $300 or more within the U.S. Our office is open Monday through Thursday, and closed on Fridays. Shipping and production will continue on the next business day.

Shipping Options

Our team has added new shipping options to make your shopping experience even more customizable. To view our shipping carrier options and rates, enter your shipping address at checkout.

Please note that the shipping time estimates do not include time for production -- all pieces will be sent out between 7 and 10 business days from the order date so our team has time to handcraft your jewelry. 

All of our items are handmade and our designer and his team work for up to 12 business days on one piece to ensure the highest quality and customer satisfaction possible. Because of this, we are only able to offer store credit for returned items.

If you wish to return your item, we will issue online store credit equal to the value of the returned item(s). 

In order to receive this online store credit, please send us the item(s) back within 10 days from the day your order is shipped. Only the amount of the goods will be credited including any applicable taxes. 

 

Additionally, you are required to cover the cost of return shipping and any duties and taxes if applicable for international orders.  We will fully cover the cost of return shipping only if your order is incorrect or damaged. Please email us if you wish to switch your order(s) for online store credit at info@ben-amun.com.

We hand pack all our shipments securely to insure a safe delivery. If you receive a shipment that is incorrect or is damaged, please contact us immediately in order to receive an RA (Return Authorization) number which you will need to include in your return package. You can then send the product back to us wrapped in its original packaging and we will be happy to replace the damaged or incorrect item at our expense.  We will gladly replace the item(s) and cover the full costs of shipping. Please email us at info@ben-amun.com if you receive an incorrect or damaged order.